You are extremely important to us and when you have scheduled an appointment with us we hold it for you unless you request for it to be rearranged or notify us of cancellation.
We understand that unplanned issues can come up and every effort is made to accommodate changes in your schedule. If this happens we respectfully ask for notice to reschedule or cancel your appointment. We want to be available and flexible to everyone’s needs. Therefore to ensure the smooth running of the practice and to protect against loss from lost work and room rental arrangements we operate the following cancellation policy:
Once an appointment is scheduled, we require at least 48 hours advance notice of cancellation or rescheduling.
Cancellation less than 48 hours before your appointment with more than 24 hours’ notice will result in you being charged 50% of the session price and a replacement appointment will be offered to you at this time, chargeable at your normal hourly rate.
If we receive less than 24 hours’ notice of cancellation or rescheduling, payment for the full fee of that session will be required and a replacement appointment will be chargeable at your normal hourly rate.
Sessions arranged using a gift voucher require 48hrs notice to reschedule. Any less notice and the voucher will be considered redeemed in full.
We understand that circumstances can lead to delays. Unfortunately, so it doesn’t impact upon others and to keep other appointments on time, it is extremely unlikely we will be able to extend the session. Regrettably, it will still have to finish at its scheduled time and you will be charged in full for the complete session. Therefore please plan for your journey and allow ample time to find the venue.