Online NLP therapy and coaching

You’re absolutely right to be wary and to want assurances before you consider online sessions. Protecting your privacy and personal information is paramount, and it’s a legal requirement under UK GDPR and data protection law.
Here’s how I protect your privacy and keep your information secure in practice.

Sessions are never recorded. That means there are no session recordings stored anywhere.

My online clinic is built to keep your sessions private and your data minimal. No need to download any apps

If you choose to create an account on the clinic platform, the only details it stores are your name and email address, purely to make future access quick and easy. If you’d rather not create an account, you can join as a visitor instead. Either way, you stay in control, and you can delete your account if you want to.

Your information is not sold, traded, or used for third-party marketing. Basic account details are stored on UK servers, and the platform uses an encrypted connection (SSL/TLS) plus access controls to protect information while you’re using it.

If you have strict workplace rules or extra privacy requirements, we can also agree an alternative video platform for your sessions, so you feel fully comfortable with the setup.

If you’d like the formal detail on privacy, data protection and UK GDPR, you can read my privacy policy here.

Absolutely. Online sessions follow the same confidentiality standards as in-person work, and your confidentiality is treated with the utmost importance and professionalism.

Sessions take place inside my online clinic in designated private client areas, so it’s a contained, calm space where we can talk properly. Sessions are never recorded, and many clients keep things even more private by using just a first name, a nickname, or a pseudonym.

From your side, it’s simply about choosing a setup where you can speak freely. For some people that’s a quiet room and headphones. If home is busy, a private room at work during a break, borrowing a calm space at a friend or family member’s house, or even having the session from the car (signal allowing) can work really well. The aim is that you feel comfortable, fully private, and able to focus without watching the door.

For most people, the biggest benefit is that it fits into real life. It cuts out the hassles of travel, finding parking, losing a chunk of your day or having to beg your work boss for a few hours off. It’s simply easier to show up consistently when it works around work, family life, energy levels, and a busy week.

Online therapy and coaching benefits from far more choice for you as well. If you’ve been recommended to someone in particular, found someone you think is ‘the one’ whom you already resonate with, you can work with the right person for you, not just whoever happens to be in your vicinity.

Being in your own space can also help you settle faster, and feel more relaxed and comfortable, which often means we get into the work more quickly.

It can also be more private in practical terms. No waiting rooms, or accidently bumping into someone you know, and you can choose the setup that gives you the most confidentiality.

And if you’re doing sessions with me, you’re not staring at a bland video screen! You’re stepping into an online clinic space that’s designed to help you arrive, focus, and feel contained, which makes it feel more like a proper session (because it is!!) and less like “yet another Zoom call”.

So yes, online therapy can be genuinely effective, and for many people it’s also the most practical way to access support to keep the momentum going in day-to-day life.

Yes, just as well for the vast majority of people. NLP is about getting clear on what your mind is doing now, how it’s running the pattern, then using specific processes to update and shift what was problematic or where changes are wanted.

As long as your environment allows you to focus, have privacy, and you’ve got a bit of wiggle room if we want you to move your chair back or stand up for a moment, that’s usually all that’s needed. Most of the time we can do it all from the comfort of your chair, unless moving around is your preference.

This includes online NLP for phobias, which is a common issue I’m asked to help with. The only thing we’d plan in advance (which is the same whether we meet online or in person) is the real-world “proof” step after the session, so you can test the change in a way that feels sensible and supportive.

If you’re wondering whether it will feel “worth it” online, or whether it will feel less real through a screen, I get that. More broadly, research comparing live video therapy with in-person psychotherapy (including a large meta-analysis, with many studies focused on CBT) has found outcomes are generally comparable across formats, which supports the idea that doing focused change work over a video call can still be effective when the method is structured and guided. In terms of effectiveness, my experience (and the feedback I hear again and again from clients) is that online can be just as effective as face to face. Sometimes it’s even easier to stay with the work when you feel a bit safer in your own environment and you have time afterwards to process without having to step straight out into rush hour and people.

So as with any online work, if the practicalities are taken care of (a private space, good strong stable internet, and a bit of uninterrupted time), online tends to work brilliantly. If focus is tricky for you at home, the last question will help. And if you’re unsure which format will support you best, get in touch and we can talk it through.

Yes. Online Havening sessions are available, and totally do-able. I’ve been carrying out video sessions to guide people applying self-Havening while we work for many years, with great results.

I do understand why people sometimes question, does it actually work online? As with some somatic approaches you do need another person involved, or at least to be in the same room. The beauty of Havening is that the touch itself is doing the work. It sends calming signals through the nervous system and the body’s stress response starts to shift. That happens whether the touch is applied by a practitioner or by you. So online Havening can work really well for all sorts of aims, from anxiety, overwhelm and confidence, to phobias, performance, or simply feeling more settled day to day.

What matters most is the connection you have with your practitioner, their ability to help you feel safe and supported, and their skill in guiding the session depending on what we’re working on.

In an online session, I guide you clearly through the process and you apply the Havening touch yourself, so it stays simple, secure, and easy to follow. One of the big benefits of learning it this way is that you can keep using self-Havening between sessions and out in real life, when you want to calm your system quickly or steady yourself in the moment.

On rare occasions, if it genuinely feels right and supportive, some clients choose to have a trusted partner or family member with them. If that person is calm, on board, and you’re comfortable with it, they can sit in for part of the session and apply the Havening touch for you while I guide the process. It’s completely optional, and we’d only do it if it adds to your sense of safety and support, rather than distracting from the work.

I also fully understand that for some people, you want to be in the room with someone, especially if you’re unsure, don’t feel confident, have concerns about your reactions, or you simply want someone physically present. If you’re unsure whether Havening online is right for you, we can talk it through before we start and make sure you feel clear and comfortable with the setup.

I totally understand why people may think that. The idea can seem a little daunting at first and I hear a lot of people imagining it starting a little like “so… here we are” in the first couple of minutes!! If it does feel like that, it’s completely normal, and it passes very quickly.

But in reality, my experience after doing hundreds of online therapy and coaching sessions is that it’s actually very comfortable for almost everyone. We’re often just making sure everything’s working to start off with, having a little chat about what rooms you’ve visited on your journey through the clinic, and getting settled into the session. It’s my job to help you feel comfortable, and ideally have a bit of a laugh as we drop in.

It’s surprising how quickly it feels like you are simply having a chat with someone in the same room, especially the way my online clinic is designed. The remote experience benefits people in different ways. A lot of people have told me the closeness of video sessions can make it feel like a deeper and more personal connection, partly because of the close vicinity through a screen, how present we become with each other and because it helps them focus. For other people, because we’re talking on camera rather than in person, they describe feeling a little safer and more comfortable. It suits where they’re at, and it feels easier than being face to face.

As I’ve been doing so many of these over the years, I was also interested in what the broader research was finding, especially through the Covid era. Across studies, research backs up the fact that the working alliance, otherwise known as the therapeutic relationship, is broadly comparable in video sessions and in-person therapy. I hope this helps to ease any worries. The way I approach things is that we usually have an initial chat on the phone to see if we’re a good fit anyway, so by the time it comes to the first session, we’ve already “met” and got to know each other.

We plan for it and agree it up front, so if your video call glitches or the connection drops, we already know exactly what to do. If it does happen (as it occasionally can), we can pick things up and resume with minimal disruption.

You’ll be encouraged to hop into the clinic ahead of time to test your mic and camera, and I’ll always have your phone number so I can reach you immediately if something drops out and keep the online session moving. We can’t foresee things like power cuts, but switching to the phone if needed is usually sufficient. And if we find we need to change platform for any reason, we can move across to Google Meet or another agreed option.

Ideally you’ll have a strong, stable connection at your end (I use a high-speed wired connection for stability at my end). If you know that’s not possible, or you’re struggling to find a private place with decent signal or Wi-Fi, we can think about face to face instead.

I hear you! It’s a common concern I hear from clients. Things like emails tugging at your attention, the house being busy, or hearing the kids. The good news is, for most people, this is very easy to work around with a bit of planning and purpose.

The first thing to help with focus is creating a clear “session container”. That’s one of the reasons my online clinic is set up as an actual space and environment you feel you step into, rather than a typical bland video link where you’re staring at yourself on screen! You can arrive a few minutes early in the relaxing waiting area, settle, and let your brain make the distinction and form associations, just like it would if you were coming to a physical venue. Our minds link associations all the time and will soon link it and help you become focused.

There are also the obvious practical arrangements. Using headphones makes a big difference for most people. Choose a room where you won’t be interrupted as far away from other inhabitants as possible! Make an agreement with everyone ahead of time to respect your privacy, keep the door closed and leave you undisturbed. If you’re a parent, it’s worth remembering your brain is basically on “baby monitor mode”. The second you hear crying or “Mum!”, your attention snaps there before you’ve even decided, so try to make arrangements for temporary childcare.

The bonus with the way I work is that unlike other longer-term forms of therapy or coaching, its usually just a short, practical setup for a handful of sessions so you can get the most out of our work.

If home is busy, people get creative: a private room at work on a break, borrowing a quiet space at a friend or family member’s home, or even doing the session from the car (signal allowing). It just means you can speak freely, stay present, and you’re not sitting there with one ear to the door listening for someone to walk in.

For a small handful of people, online isn’t the best format, especially if focus is a big known challenge and you don’t have access to a private, interruption-free space. If that’s you, we’ll talk it through.